joy7's Privacy Policy

1 Introduction and Applicability

joy7 ("we", "our", "platform") is an online entertainment and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") describes our practices and commitments regarding your personal information — whether you are a registered member or a visitor of joy7.

By accessing joy7's website, mobile version, or any other digital channel, you are agreeing to this Privacy Policy. This Policy has been prepared on the basis of applicable data protection guidelines in Bangladesh and internationally recognised best practices.

If you disagree with any part of this Privacy Policy, please stop using our services and contact us through our 24/7 live chat support for assistance.

2 Information Collection

joy7 only collects information that is necessary for managing your account, providing services, and ensuring security. We collect the following types of information:

2.1 Information Provided Directly by You

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladesh National ID (NID) or passport number (for KYC verification)
• Residential address
• Payment method details (bKash / Nagad / Rocket / Upay / bank account number)
• Login password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Logs of your activity on the platform (login times, game history, betting records)
• Information collected through cookies and similar tracking technologies
• Device geographic location (only for verifying service applicability)

2.3 Information Received from Third Parties

• Transaction verification information from payment processors (bKash, Nagad, Rocket, Upay, banks)
• Risk assessment information from fraud prevention and identity verification service providers

3 Purpose of Information Use

joy7 uses the information collected from you for the following legitimate purposes:

3.1 Account and Service Management

• Processing new account registrations and identity verification (KYC)
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and VIP benefits
• Maintaining your gaming history and account balance

3.2 Security and Compliance

• Detecting and preventing unauthorised access to accounts
• Complying with Anti-Money Laundering (AML) regulations
• Age verification — services are available only to those aged 21 and above
• Detecting and preventing fraudulent activity

3.3 Service Improvement and Personalisation

• Providing game recommendations based on your preferences
• Improving platform performance and user experience
• Diagnosing and resolving technical issues

3.4 Communication

• Sending important account notifications and transaction confirmations
• Security alerts and password change notices
• Sending promotional offers and updates with your consent
• Providing 24/7 live chat support

4 Sharing Information with Third Parties

joy7 does not sell your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in certain situations:

4.1 Service Provider Partners

We work with trusted technology partners to operate our services. They process information only according to joy7's instructions and do not have the right to use it for their own purposes. This includes payment processing partners, game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, and others), and cybersecurity service providers.

4.2 Legal Obligations

We may be required to disclose information in order to comply with applicable laws in Bangladesh, judicial orders, or legitimate requests from regulatory authorities. In such disclosures, we always provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such a situation, you will be notified in advance and this Privacy Policy will continue to apply.

5 Cookies and Tracking Technologies

joy7's website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device that help us improve the quality of our services.

5.1 Essential Cookies

These cookies are essential for keeping your login session active, ensuring platform security, and completing payment processes. Without them, the service cannot function effectively.

5.2 Functionality Cookies

These cookies are used to remember your language preferences, theme settings, and game preferences. They make your service experience more convenient.

5.3 Analytics Cookies

These cookies are used to understand patterns of platform usage and to determine which services are most popular. The information collected is processed in aggregate form and is not used to identify any individual.

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the service.

6 Data Storage and Security

joy7 takes industry-standard technical and organisational measures to protect your personal information.

6.1 Security Measures

• Data transmission secured through SSL (Secure Socket Layer) encryption
• Use of password hashing and salting technology
• Sensitive information stored in encrypted form in the database
• Regular security audits and vulnerability assessments
• Access controls — only authorised staff can access data

6.2 Data Retention Period

Information is retained for as long as your account remains active. Even after account closure, information may be kept for the period necessary to meet legal obligations, resolve disputes, or prevent fraud. Once the purpose is fulfilled, information is securely deleted or anonymised.

7 Your Rights

As a joy7 user, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible if legal or contractual obligations exist.
• Right to Restrict Processing: In some cases you may request that the use of your information be restricted.
• Right to Withdraw from Marketing Communications: You may opt out of receiving promotional messages at any time.
• Right to Lodge a Complaint: You may raise any privacy-related concerns directly with our support team.

To exercise any of the above rights, contact us via live chat or email. We aim to respond within 30 days of receipt.

8 Privacy of Minors

joy7's services are intended only for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification at the time of registration is part of our mandatory process. If we learn that information from a minor has been collected, we will immediately close that account and delete the relevant information.

If you believe that a minor is using our platform, please notify us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

9 Protection of Payment Information

Payment information used for deposits and withdrawals at joy7 is processed with the highest level of security. We support bKash, Nagad, Rocket, Upay, and bank transfers.

All payment transactions are conducted through encrypted channels. We do not store complete account details of any service provider on our servers — only the minimum information necessary for transaction verification is kept.

At joy7, the minimum deposit is ৳200 and the minimum withdrawal is ৳800. The standard processing time for withdrawals is 10–45 minutes. Records of all financial transactions are securely stored in accordance with legal requirements.

10 Policy Changes

joy7 reserves the right to update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of the page and, for significant changes, notify you by email or through a platform notification.

If you continue to use our services after a revised policy has been published, it will be assumed that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: